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80 Key Customer Loyalty Stats & Trends to Watch in 2026 | Perx
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Meet Perx at WFIS Indonesia 2026
Reward Behaviour, Not Transactions. Build Loyalty, Not Liability. Every customer signal acted on. Every rupiah traced to your P&L.
Perx Technologies is exhibiting at WFIS Indonesia 2026, on 27–28 October at Raffles Jakarta. You’ll find us at Booth E16.
We’re bringing one question for every bank we meet: how much of your loyalty budget rewards transactions that your customers would have made anyway?
We know the answer. And it’s a pain we have a fix for.
Behaviour-led Loyalty. You reward the actions that grow your P&L: a first transaction, a funded account, a customer coming back after months of silence. Points still have a place. They just stop being the strategy.
Perx at WFIS Indonesia 2026: key details
| Details | Information |
|---|---|
| Event | WFIS Indonesia 2026 (World Financial Innovation Series) |
| Dates | 27–28 October 2026 |
| Venue | Raffles Jakarta, Indonesia |
| Perx booth | E16 |
| Who you'll meet | Samit Deb and Karl-Jason Viscayno |
| How to meet us | Schedule a meeting in advance (Link Below) |
What is World Financial Innovation Series Indonesia 2026?
The World Financial Innovation Series Indonesia Indonesia is the Indonesian edition of the World Financial Innovation Series, organised by Tradepass. The 2026 event is its 8th edition. It brings together more than 600 technology and business leaders from banks, insurers and microfinance institutions across Indonesia.
This year’s theme is Strengthening Financial Inclusion to Power Indonesia’s Economic Future. The event site reports that around 78% of Indonesian adults now hold a formal account. That makes the next question harder, not easier.
Opening an account is step one. Getting customers to use it, every week, is what grows a bank.
What will you see at the Perx booth (E16)?
At Booth E16, Perx will show how banks move beyond points to behaviour-led loyalty. Behaviour-led loyalty rewards the specific actions that grow a bank, such as activating, depositing or paying digitally, using behaviour mechanics and rules instead of a flat points rate on every transaction.
Live demo: the Perx Behavioural Loyalty Platform
- Behaviour mechanics. Quests, streaks, milestones, and missions that give customers a reason to come back, not just a reason to swipe.
- Rules that reward the right action. Real-time triggers fire on the behaviour you want, such as a first QRIS payment or a funded account. Every rule fired, every rupiah justified.
- Campaigns without the IT queue. Your product and marketing teams launch and adjust campaigns from one place.
- Profit you can trace. See which behaviours drove deposits, transactions and revenue.
Recognised in Indonesia
Perx and Jenius, part of SMBC Indonesia, won at the MARKETECH APAC Marketing Technology Awards 2025 for Best Use of Customer Engagement Platform, for its Yay Points for All programme built on Perx.
What behaviour-led loyalty has delivered for banks
- Activation. SMBC Jenius in Indonesia lifted first-transaction activation from 42% to 79%. More onboarded customers became paying, active users.
- Liability. The largest bank in the Philippines reached a 63% earn-to-burn ratio. Customers redeem the rewards they earn instead of leaving them on the books.
- Reactivation. A leading Philippine retail financial services provider reactivated 2.8x more dormant customers, bringing inactive accounts back to regular transactions.
A first look at what's next
Are you leaving customer signals untouched?
Your bank already holds them: a salary that stops arriving, a card that goes quiet, a first QRIS payment that never becomes a second. We’re building the next layer of Perx to read those signals in your transaction data and turn them into the next action, with compliance built into every step.
Ask for a preview when you book your meeting.
Who will you meet at the Perx booth?
You’ll meet Samit Deb, Enterprise Sales Director, and Karl-Jason Viscayno, Director of Client Relations, at Booth E16 on both days.
Bring the customer behaviour you most want to change. Whether you’re activating new customers, winning back quiet ones, or getting more from an existing loyalty programme, they’ll show you how behaviour-led loyalty could work for your bank.
Book your time with us
The best way to see Perx at WFIS Indonesia 2026 is a scheduled meeting at Booth E16. Pick a slot on 27 or 28 October and tell us the one customer behaviour you’d most like to change. We’ll come prepared with how other banks have moved it. See you in Jakarta.
FAQs:
When and where is WFIS Indonesia 2026?
WFIS Indonesia 2026 takes place on 27–28 October 2026 at Raffles Jakarta, Indonesia.
Where can I find Perx at WFIS Indonesia 2026?
Perx Technologies is at Booth E16 throughout both days of WFIS Indonesia 2026.
What is behaviour-led loyalty?
Behaviour-led loyalty is a loyalty approach that rewards specific customer actions, such as activating an account, making a deposit or returning after inactivity. It uses behaviour mechanics and rules to reward those actions, rather than a flat points rate on every transaction.
How is behaviour-led loyalty different from a points programme?
A points programme rewards spend after it happens and builds up unredeemed points on the balance sheet. Behaviour-led loyalty targets the actions that grow revenue, so reward budget goes to behaviour that would not have happened otherwise.
How do I book a meeting with Perx at WFIS Indonesia 2026?
Use the Schedule a Meeting button on this page to pick a time on 27 or 28 October 2026 at Booth E16.
Who from Perx will be at WFIS Indonesia 2026?
Samit Deb, Enterprise Sales Director, and Karl [Surname], [Designation], will represent Perx Technologies at WFIS Indonesia 2026.
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An ISO/IEC27001:2013 and ISO 27018:2019 compliant cloud solution
An ISO/IEC27001:2013 and ISO 27018:2019 certified cloud solution