Category: Blogs
Passive Proactive

From Passive to Proactive: Boost Financial Engagement with PFM & Gamification

Passive Proactive

From Passive to Proactive: How Banks Can Drive Real Financial Engagement with PFM + Gamification

Azmeen Ansar

Growth Marketing Manager | Jun 21, 2025

In today’s saturated digital banking landscape, most apps are functional, but few are truly engaging. Customers can check their balance, review transactions, maybe even create a savings goal. But are they coming back daily? Are they taking action on insights? Are they emotionally invested?

That’s where the combination of Strands’ Personal Finance Management (PFM) and Perx’s gamification engine delivers a breakthrough.

When insights meet motivation, banks can move from offering features… to creating behavioral change.

The Engagement Gap in Digital Banking

Today’s digital users expect more than static dashboards or one-size-fits-all advice. They want relevance, instant value, and emotional payoff. Most banking apps provide the “what” (where your money went), but not the “why” or “what’s next.”

Strands closes that gap through a powerful engine of financial insights and nudges, surfacing opportunities like:

  • “You’ve spent 30% more on transport this month.”
  • “A new recurring subscription was detected.”
  • “Your liquidity may be at risk by mid-month.”

But what if these insights didn’t just inform—but inspired?

That’s where Perx comes in.

Motivation Meets Intelligence

Perx transforms financial moments into engaging, gamified experiences, turning routine savings or budgeting into habit-forming actions. Whether it’s a stamp campaign, a surprise reward, or a progress bar with rewarding milestones, Perx adds an emotional dimension to the journey.

When combined with Strands’ contextual insights, banks gain the ability to:

  • Trigger gamified actions based on real-time financial behaviors
  • Deliver tailored rewards when users hit key milestones
  • Encourage ongoing engagement, not just one-time clickss

It’s not just smarter banking, it’s emotionally intelligent banking.

A Day in the Life: Multi-User Engagement Done Right

Consider a modern family using a banking app powered by Strands’ Family Banking module. Each family member has visibility over their own budgets, while parents oversee shared goals like holiday savings or household expenses.

Strands

One weekend, the parents receive an insight: “You’re on track to exceed your shared grocery budget by 20%.” They decide to challenge the family to stick to their plan for the rest of the month.

Strands flags this insight. Perx steps in: a gamified challenge is launched—“Spend Smart, Win Together.” If they stay within budget, they unlock a shared family reward, like a cashback check they can use in their favorite grocery store.

This micro-journey creates:

  • Habitual app use
  • Deeper emotional connection with the brand
  • New monetization points through reward-linked services

The Power of Partnership

At Strands, we build the foundation, surfacing personalized insights that guide smarter financial decisions. Perx takes that further, injecting fun, reward, and emotional value into every interaction.

Together, we help banks transform from passive platforms into active financial wellness partners—one insight, one challenge, and one journey at a time.

Want to learn how to turn data into action?

Explore our joint gamification playbook with Perx or get in touch to co-create the next generation of customer journeys.

Let’s build smarter, more engaging banking, together.

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

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Points to play

From Points to Play: Gamification Strategies That Drive Engagement

Points to play

From Points to Play: Drive Loyalty with Progress, Rewards & More

Azmeen Ansar

Growth Marketing Manager | Jun 09, 2025


In a world where customer attention is fleeting and loyalty is hard-won, brands across industries are rethinking how they engage their audiences. Traditional campaigns no longer cut it — what customers want is interactivity, personalization, and reward.

Enter gamification: a strategy that uses game mechanics to turn everyday interactions into engaging, rewarding experiences that build loyalty and drive growth.

From instant wins to cross-industry loyalty, gamification is transforming the way businesses connect with their customers.

Instant Win Campaigns

The thrill of winning keeps users engaged. Spin-the-wheel games, digital scratch cards, and surprise rewards at key touchpoints inject excitement into the customer journey. The dopamine hit from instant gratification builds affinity and keeps users coming back.

Success Story: A leading telco doubled customer engagement with a daily Spin-the-Wheel game, resulting in higher retention and increased voucher redemptions.

Digital Stamp Cards

Digital stamp campaigns reward users for consistent actions — whether it’s making purchases, completing tasks, or engaging with content. Progress tracking keeps motivation high, ultimately increasing frequency and lifetime value.

Case Study: A neo-bank used stamp-based gamification to reduce acquisition costs by 33x and generate $7M in additional revenue through in-app campaigns.

Progress Campaigns

Challenges like completing a series of actions, exploring app features, or referring friends build emotional connection and brand stickiness. These campaigns tap into achievement-driven behavior to increase participation.

Insight: Gamified campaigns have been shown to increase user participation rates by 34%, driven by users’ desire to reach milestones and unlock rewards.

Raffles & Sweepstakes

Time-bound raffles and sweepstakes generate urgency and FOMO (fear of missing out), leading to viral participation. They’re effective for driving quick spikes in activity and expanding reach.

Real-World Example: A Filipino microfinancer’s raffle campaign generated over 68 million entries and $47M in revenue within four months.

Gamification Trends to Watch

The No-Code Revolution: Fast, Flexible, and Future-Proof

Implementing gamification used to mean long lead times, developer dependencies, and delayed rollouts. Not anymore.

No-code solutions empower non-technical teams to:

  • Launch gamified campaigns in minutes, not months
  • A/B test and optimize on the fly
  • Operate independently of IT bottlenecks

Gamification Trends to Watch

The No-Code Revolution: Fast, Flexible, and Future-Proof

Implementing gamification used to mean long lead times, developer dependencies, and delayed rollouts. Not anymore.

No-code solutions empower non-technical teams to:

  • Launch gamified campaigns in minutes, not months
  • A/B test and optimize on the fly
  • Operate independently of IT bottlenecks

The result? Faster execution, greater agility, and campaigns that adapt in real time to customer behavior.

AI-Powered Predictive Engagement

AI is revolutionizing gamification by delivering personalized, predictive experiences. From recommending relevant rewards to nudging users at the right time, AI ensures every touchpoint feels curated.

The result? Better timing, deeper personalization, higher engagement, and lower churn.

Cross-Industry Loyalty Networks

Loyalty is no longer confined to single-brand ecosystems. Cross-industry partnerships — between banks, telcos, F&B platforms, ride-hailing apps, and more — are building connected loyalty networks where users can earn and redeem rewards across brands.

The result? Reduced loyalty fatigue and increased engagement across everyday categories.

Conclusion

Forward-thinking brands aren’t just using gamification to entertain — they’re using it to build emotional connections, influence behavior, and drive measurable business outcomes. From no-code campaign builders to AI-driven rewards, gamification is becoming a core part of modern engagement strategy.

Want to explore what’s working across industries?

Download our free eBook — Boost Customer Loyalty with Gamification in 2025 — for expert insights, real-world success stories, and proven tactics to level up your strategy.

Or, if you’re ready to explore what this looks like for your brand, book a demo and see Perx in action.

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


Meet Perx at CustomerX Philippines 2025

Transform Every Customer Moment Into a Memorable One

Customer expectations are evolving—and fast. At CustomerX Philippines, discover how Perx Technologies helps brands like yours build gamified, rewarding customer journeys in minutes—no code required.

Azmeen Ansar

Growth Marketing Manager | May 08, 2025


Join us to explore how you can:

  • Drive engagement with interactive, mobile-first campaigns
  • Launch personalized journeys fast using our no-code builder
  • Reward customers in real time and boost loyalty
  • Turn everyday actions into repeat visits and deeper connections

Why Visit the Perx Booth?

At Booth 3, our team will be showcasing real-world examples of how global brands across banking, telco, retail, and insurance are creating action-driven customer experiences that deliver measurable results.

  • Live product demos
  • 1:1 strategy sessions
  • Exclusive campaign ideas for your business
  • Fun, gamified interactions—and prizes!

About CustomerX Philippines

CustomerX Philippines is a premier event focused on the future of customer experience in Southeast Asia. Hosted by Rockbird Media, this exclusive gathering brings together senior decision-makers and CX leaders across industries to explore innovative strategies, digital tools, and actionable insights that shape how brands engage and retain customers in an increasingly competitive landscape. The event offers a powerful platform for CX professionals to network, exchange ideas, and discover the latest technologies that are transforming how customer relationships are built and nurtured.

our team banner
Schedule a Meeting

Join us to explore how you can:

  • Drive engagement with interactive, mobile-first campaigns
  • Launch personalized journeys fast using our no-code builder
  • Reward customers in real time and boost loyalty
  • Turn everyday actions into repeat visits and deeper connections

Why Visit the Perx Booth?

At Booth 3, our team will be showcasing real-world examples of how global brands across banking, telco, retail, and insurance are creating action-driven customer experiences that deliver measurable results.

  • Live product demos
  • 1:1 strategy sessions
  • Exclusive campaign ideas for your business
  • Fun, gamified interactions—and prizes!

About CustomerX Philippines

CustomerX Philippines is a premier event focused on the future of customer experience in Southeast Asia. Hosted by Rockbird Media, this exclusive gathering brings together senior decision-makers and CX leaders across industries to explore innovative strategies, digital tools, and actionable insights that shape how brands engage and retain customers in an increasingly competitive landscape. The event offers a powerful platform for CX professionals to network, exchange ideas, and discover the latest technologies that are transforming how customer relationships are built and nurtured.

Book a Meeting With Us

Want to skip the queue? Set up a dedicated time with our team.

Book a Meeting Now

Ready to Reimagine Engagement?

Meet the team, play with the platform, and see how easy it is to create campaigns your customers will love.

Perx Technologies at CustomerX Philippines | May 21, 2025 | Grand Hyatt BGC, Manila

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


Retail in 2025

Retail in 2025: Why Gamification and No-Code Are the New Must-Haves

Retail in 2025: Why Gamification and No-Code Are the New Must-Haves

Transform Purchases into Engaging Moments that Keep Customers Coming Back n

Gillian Setiawan

CX Consultant | Mar 03, 2025

How do you keep customers engaged when distractions are everywhere?

Brands today aren’t just competing on price or selection — they’re competing for attention. With shorter attention spans and higher customer expectations, traditional loyalty tactics are no longer enough.

Gamified campaigns are changing the game, turning passive shoppers into active participants while boosting revenue, retention, and long-term loyalty. With no-code solutions, brands can launch dynamic campaigns instantly, removing technical roadblocks and accelerating engagement strategies.

The Power of Gamified Retail Experiences

Gamification transforms retail from a series of transactions into an interactive, relationship-driven experience.

Imagine a world where customers unlock surprise deals, collect digital stamps, and complete personalized challenges to earn rewards. These elements don’t just enhance the shopping experience — they make it immersive and memorable.

Imagine a world where customers unlock surprise deals, collect digital stamps, and complete personalized challenges to earn rewards. These elements don’t just enhance the shopping experience — they make it immersive and memorable.

Why Gamification Works

Gamification isn’t just about adding fun elements to products or services; it’s deeply rooted in behavioral psychology, leveraging cognitive biases to drive customer engagement and loyalty.

  • Commitment and Consistency:

    Once individuals commit to a small action, they’re more likely to continue in a consistent manner. Gamified systems often start with simple tasks, gradually leading users to more complex challenges, thereby maintaining engagement.

impact of gamification
  • For example, a digital bank in Singapore utilized stamp campaigns powered by Perx to encourage customers to use their cards for everyday transactions. By rewarding actions like referrals and daily purchases, the bank generated a minimum of $6.6 million in six months, achieving a 70% average campaign engagement rate per user.

  • Ben Franklin Effect:

    This phenomenon suggests that individuals who do favors for someone are more likely to develop positive feelings toward them. Gamified systems tap into this bias by incorporating feedback surveys and tasks that solicit user input. Engaging customers in this manner makes them feel valued and more connected to the brand.

    Perx clients, for example, launch campaigns that collect feedback and preferences, obtaining first-party data while demonstrating that customer opinions are valued. Rewarding participation fosters deeper loyalty and long-term engagement.

  • Loss Aversion:

    The fear of losing is a stronger motivator than the joy of gaining. Gamified systems take advantage of this bias by creating scenarios where users risk losing points, streaks, or rewards if they don’t act. This psychological trigger keeps customers engaged and nudges them toward consistent participation.

    For example, the largest bank in the Philippines leveraged Perx’s gamified strategies to encourage customers to redeem loyalty points for vouchers from partner merchants. By framing the redemption as a limited-time opportunity, customers were driven by the fear of missing out, resulting in a 32% earn-burn ratio — well above the industry average.

By understanding and integrating these cognitive biases into gamification strategies, you can create compelling experiences that not only engage but also build lasting relationships with your customers.

Ready to see how leading brands are using gamified campaigns to drive serious results in 2025?

We’ve compiled the best strategies, campaign types, and real-world success stories into a comprehensive guide to help you unlock customer loyalty at scale. Whether you’re in retail, banking, or telecom—gamification is the tool that turns fleeting attention into meaningful engagement.

Download our free eBook, “Game On: Mission Loyalty,” and launch your customer engagement strategy to new heights.

Recommended for you


Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


How AI & Gamification Drove €210M in Banking Deposits | Podcast – Perx Unscripted

A win for AI + Gamification, driving €210M in banking deposits

This episode explores how a leading European bank is revolutionizing customer engagement with AI and gamification. By integrating AI-driven financial insights from Strands with Perx’s gamified loyalty solutions, the bank transformed digital banking into an interactive, rewarding experience—resulting in €210M+ in increased deposits and 1.4M+ additional transactions.
We break down how personalized rewards and gamified challenges are reshaping banking—making finance more engaging while giving customers greater control over their finances. Tune in to discover how AI and gamification are driving real business impact and empowering smarter financial decisions.

Podcasts

1hr 25mins

A neo bank’s journey to 67% higher spend through gamified engagement

1hr 25mins

How AI & Gamification Drove €210M in Banking Deposits | Podcast - Perx Unscripted

1hr 25mins

Gamifiying Banking Journeys From CAC to ROI Customer Acquisition Cost

1hr 25mins

Quality Over Quantity: Build Smarter Reward Campaigns | Perx Unscripted

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Overcome Cold Starts & Build Smarter Use Cases | Perx Unscripted

How can we help?

Set time with us and we’ll help you figure out how to solve your challenges

Your Engagement Strategy is Ghosting Your Revenue and Your CFO Hates It.

Your Engagement Strategy is Ghosting Your Revenue and Your CFO Hates It — Here’s how to fix it.

Creating Exceptional & Memorable Experiences with Gamification

Amrith G.

SVP, Marketing & Customer Analytics | Feb 12, 2025


Let’s be honest—brands have been ghosted by their own loyalty engagement platforms for years. You invest in fancy dashboards, watch the clicks roll in, see some impressive vanity metrics… and then? Crickets. No revenue boost, no meaningful customer actions, just a high-score leaderboard of “likes” that mean absolutely nothing to your bottom line.

But in 2025, brands can’t afford to settle for just engagement. They need impact—the kind that adds a few zeroes to their revenue, not just their analytics reports.

The Evolution of Customer Rewards

Traditionally, customer loyalty programs have focused on transactional rewards like points, discounts, and cashback for purchases. However, as customer preferences have evolved, these strategies are proving less effective. Today’s customers crave experiences that resonate emotionally, allowing them to feel recognized, valued, and truly heard by the brand.

To illustrate this shift, here’s an infographic:

The Engagement Illusion: 
Why Clicks Don’t Pay the Bills

Marketers have been sold the dream: more visits, more clicks, more impressions = more revenue. Sounds good, right? Until you realize that a 500% increase in ‘likes’ won’t cover payroll.

Illustration

Take a look at the traditional engagement model:

  • More traffic to your website
  • More app installs
  • More clicks on that “spin-the-wheel” campaign
  • No meaningful revenue impact

Meanwhile, your finance team is staring at the numbers, wondering why marketing is celebrating a million new visitors who spent exactly $0.00.

The problem? Engagement for engagement’s sake is a dead-end. It’s time for a new model—one where brands see real financial returns from their customer engagement efforts.

Engagements That Actually Moved the Needle in 2024

So what does real engagement look like? Numbers that CFOs actually smile at. Here’s how the top 5 brands that trust Perx turned interactions into revenue, customer retention, and growth in 2024:

$138.9M

in topline
contribution

That’s revenue generated,
not just influenced.

$1.1M

net-new customers
acquired

Not just traffic, but actual paying customers.

$55.8M

in new in-app
transactions

Because engagement
should drive transactions,
not just attention.

$59.5M

globally engaged
consumers

 At scale, without breaking
the system.

99.94%

campaign
uptime

Because engagement
shouldn’t vanish like a New
Year’s resolution.

And here’s the mic-drop moment:

💥 Customer-brand touchpoints surged from 6 billion to 8.3 billion in 2024 alone.

“That’s 2.3 billion new interactions in just one year.”

2.3 billion
additional moments of top-of-mind brand recall

2.3 billion
nudges, gamified interactions, personalized rewards

2.3 billion opportunities to convert, retain, and grow customer value

The Secret Sauce: AI, Agility & Immediate Impact

Here’s the real differentiator: it doesn’t take months of development cycles and IT approvals to make this happen. The winners in this space are launching campaigns in minutes, not weeks.

Picture this:

DAY 01

Your marketing /product team huddles in the morning to brainstorm a new campaign.

DAY 02

They launch the campaign the next day.

DAY 03

Customers start engaging before the same day.

DAY 04

By the time finance checks the numbers, you’re already witnessing campaign ROI trickling in.

That’s the level of agility that separates the brands growing their topline from the ones still sending email blasts into the void.

2025: The Year of Revenue-Driven Engagement

platforms must go beyond vanity metrics. Gartner has already called it—brands need to integrate customer engagement with revenue-driving actions to see long-term success. The real engagement playbook for 2025 includes:

Real-time rewards that nudge customers toward transactions

AI-powered agility that ensures your campaigns are relevant now, not six months from now


 Gamified experiences that make spending (and saving) fun

Data-driven insights that optimize your strategy, not just count clicks

The Bottom Line: No More Marketing Karaoke

It’s time to retire the old engagement model—brands need platforms that don’t just sing the song of engagement but actually make the cash register ring.

So as we step into 2025, the question isn’t whether your brand should prioritize engagement. The real question is: Are you engaging in a way that actually pays off?

If your engagement platform isn’t giving you measurable topline growth, it might be time to swipe left.

Ready to Elevate Your Engagement Strategy?

Let’s talk about turning customer actions into cash. Book a demo today and see how our engagement solutions can help you drive revenue and growth.

Recommended for you


Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


Discover Perx’s Maker-Checker Workflow | Streamline Operations & Ensure Compliance

Perx Maker-Checker: Bringing the
4-Eyes Principle to You

Shriram Venugopal

Sr Product Manager| Jan 29, 2025


When every decision your organization makes carries weight—accuracy, compliance, and security aren’t just nice-to-haves; they’re critical. That’s why we designed the Maker-Checker Workflow, a robust feature that ensures every action is reviewed, verified, and executed with precision.
Imagine being able to prevent errors, minimize fraud, and stay compliant—all while maintaining seamless operations. Whether you’re issuing rewards, creating campaigns, or managing bulk actions, our Maker-Checker Workflow empowers your team with the tools they need to work smarter, not harder.
Curious to see it in action? We’ve created a short demo video that walks you through how it works and why it’s a game-changer for your business. In under a few minutes, you’ll see how this simple yet powerful feature can enhance collaboration, reduce risks, and ensure everything runs like clockwork.


Don’t wait—unlock the power of Maker-Checker today and take the first step towards better control and peace of mind.

Sign me up

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


Transforming Engagement Focusing on Metrics that Drive ROI

Transforming Engagement: Focusing on Metrics that Drive ROI

Transforming Engagement Focusing on Metrics that Drive ROI

Transforming Engagement: Focusing on Metrics that Drive ROI

Unlock Revenue Growth by Mastering Engagement ROI

Gillian Setiawan

MarTech Blogger | Jan 15 , 2025


Is your customer engagement strategy costing more than it’s delivering? If you’re unsure, you might be measuring the wrong metrics.

In today’s BFSI (banking, financial services, and insurance) sector, brands are investing heavily in loyalty programs and engagement tools. However, many fail to link these investments to measurable revenue growth and ROI.

Often, the disconnect lies in how engagement is evaluated. Too frequently, vanity metrics, like social media likes and app downloads, are prioritized over those that impact the bottom line. So, how can brands shift their focus to what really matters?

Vanity vs. Actionable Metrics: Understanding What Matters

Measuring customer engagement is integral to firms aiming to enhance user experiences. But, focusing on metrics that don’t provide actionable insights leads to wasted effort. As such, understanding the distinction between different types of metrics is then key.

Vanity Metrics

Vanity metrics may look impressive at first glance, giving the illusion of success, but they fail to provide real insights into business performance. These metrics fail to help companies fine-tune their strategies, ultimately leading to missed opportunities.

For example, social media follower counts. While having a large following can look impressive on a dashboard, it doesn’t guarantee sustained engagement or increased sales. A company may have 100,000 followers, but if only a small fraction interacts with posts or converts to paying customers, that large number is ultimately meaningless.

Actionable Metrics

Take customer lifetime value (CLV) as an example. CLV measures the total revenue a business can expect from a customer throughout their relationship. By combining this metric with a customer’s engagement patterns, companies can create personalized experiences that foster loyalty and long-term profitability. Armed with this data, a business can then prioritize high-value customers, segment its audience, and craft tailored marketing campaigns that better resonate with specific customer segments.

Actionable metrics, on the other hand, are what really drive decision-making and revenue growth. These metrics allow brands to see exactly what works and what doesn’t, enabling them to tweak marketing strategies accordingly.

Why Do Some Marketers Opt for Vanity Over Actionable Metrics?

  1. Time Constraints

    Marketers are often under pressure to deliver immediate results. With tight deadlines looming, vanity metrics like social media likes or follower counts are often easier and faster to report.

  2. Challenges of Accurate Attribution

    In today’s multi-channel environment, customers interact with brands across various touchpoints, making it difficult for marketers to accurately attribute which actions directly lead to desired outcomes. This complexity often leads marketers to default to vanity metrics, as they offer a straightforward narrative that feels easier to report, despite not accurately reflecting customer behavior or engagement.

Best Practices for Measuring ROI

To effectively measure the ROI of customer engagement initiatives, here are some key strategies BFSI brands can implement:

  1. Establish Clear Objectives

    Defining what success looks like and aligning objectives with overall business goals ensures a focus on metrics that truly matter. For example, if the objective is to boost engagement, metrics like engagement rate or conversion rate would be key. If the goal is customer retention, then customer retention rate or satisfaction should be prioritized.

  2. Utilize Advanced Analytics

Harnessing data analytics tools is critical for gathering actionable insights.While basic analytics tools canoften be found on website platforms or social media accounts, advanced software solutions provide deeper insights into customer behavior. Tools like augmented analytics platforms, for example, offer predictive insights, helping brands understand not only what is happening but also why it’s happening and what’s likely to happen next.

  1. Continuously Monitor and Adjust

    Regularly reviewing customer engagement data and making necessary adjustments keeps business strategies agile and responsive to evolving trends. For example, tracking metrics like conversion rates or customer engagement scores in real-time allows brands to pivot and adapt campaigns based on performance, staying ahead of the curve.

  2. Invest in Training

    Training employees to understand the value of actionable metrics over just vanity ones is essential. By ensuring that teams can distinguish between the two types of metrics, businesses can foster a more strategic, data-driven approach to decision-making, thereby driving better bottom-line results.

A Case Study: Boosting ROI with Perx

Launched in 2022, the leading neo-bank in Singapore rapidly distinguished itself as one of the world’s fastest-growing digital banks, attracting over 700,000 customers (14% of Singapore’s bankable population).

Looking to enhance customer acquisition and retention, the bank collaborated with Perx to develop an innovative gamified engagement strategy utilizing automated Stamp Cards. This initiative created an interactive in-app experience that incentivized customer transactions, while the Perx rule engine facilitated ongoing engagement by rewarding users for completing specific actions.

To assess the impact on ROI, the bank closely monitored key performance indicators (KPIs) such as card usage, product adoption, and customer referrals. As a result, the bank experienced significant increases in product adoption, more consistent card usage, and a marked surge in customer referrals. Most notably, the bank achieved a 33x reduction in customer acquisition cost (CAC) through Perx’s effective referral campaign mechanics. Recognizing these successes, the bank has continued its partnership with Perx, confident that the platform continues to enhance its KPIs.

Overall, this success story underscores how a well-executed marketing strategy, guided by clear KPIs, can provide valuable insights into campaign performance and ultimately drive impressive returns on investment.

Conclusion

While investing in customer engagement tools is a critical first step, the true value comes from understanding how to measure their impact. Ultimately, BFSI brands that focus on actionable metrics, such as customer lifetime value and retention rate, can better link their engagement strategies to tangible business outcomes, driving both revenue growth and long-term customer loyalty.

The Perx Advantage

At Perx, we specialize in helping brands turn engagement into measurable results. Our gamified campaigns, loyalty programs, and strategic partner and reward management solutions guide customers toward actions that generate real revenue. With our augmented analytics platform, we also go beyond vanity metrics to help you measure real business impact.

Ready to boost your ROI? Book a demo today and see how our engagement solutions can help you drive revenue and growth.

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?


Blog Title OG Banner

Beyond the Stay: Redefining Guest Loyalty with Innovative Experiences

Blog Title OG Banner

Beyond the Stay: Redefining Guest Loyalty with Innovative Experiences

Creating Exceptional & Memorable Experiences with Gamification

Gillian Setiawan

MarTech Blogger | Dec 04, 2024


Imagine arriving at a hotel where every moment feels thoughtfully curated. Your smartphone doubles as your room key, check-ins are effortless, and every detail – from room temperature to pillow preferences – is tailored just for you.

While these conveniences once impressed, they have now become industry staples. Delivering efficiency is no longer enough to set a brand apart. To truly captivate today’s guests, hotels must create emotional connections by offering unique, memorable experiences.

So, how can your brand stand out and leave a lasting impression?

The New Era of Hospitality: Rising to Guest Expectations

Modern travelers expect effortless, personalized interactions throughout their journey. Features like contactless check-ins and self-service options have become essential. By 2028, an estimated 76% of travelers will book trips online, favoring convenience and tailored services. A 2023 VingCard report also revealed that 90% of guests now prefer managing their stays digitally, reducing human interaction while maximizing control.

As these preferences reshape the guest experience, the challenge for hospitality brands is no longer about meeting expectations but about exceeding them. To stand out, brands must move beyond basic services to craft moments that are memorable, emotionally engaging, and unique.

The Key to Memorable Experiences: Utilizing Gamification

With markets like Greater China projected to grow from $86.66 billion in 2024 to $128.04 billion by 2029, competition in the hospitality sector is fierce. The key to differentiation lies in delivering unforgettable experiences, and gamification offers a powerful solution. By tapping into human psychology, gamification turns everyday interactions into engaging, rewarding moments that resonate with guests on a deeper level.

Why Gamification Works

Gamification doesn’t just enhance the guest experience; it transforms it.

By creating opportunities for interaction, recognition, and rewards, brands move beyond transactional relationships to build emotional loyalty. Guests don’t just stay at a hotel; they become part of a journey, forging connections that inspire repeat visits and positive word-of-mouth.

How Gamification Enhances Guest Loyalty

Using Yu-kai Chou’s Octalysis Framework, that identifies 8 core drives behind human motivation, hospitality brands can build immersive experiences by applying these core principles:

  1. Epic Meaning & Calling: Guests want to feel part of something greater.

    Example: Create an exclusive eco-luxury initiative: Partner with environmental organizations, offering guests rewards for contributing to conservation efforts, such as funding the planting of trees or supporting coral reef restoration. Guests receive digital certificates and recognition for their contributions.

  2. Development & Accomplishment:Achieving goals and earning recognition.

    Example: Introduce a tiered luxury rewards program: Guests move through levels like “Silver,” “Gold,” and “Platinum,” unlocking personalized services such as private butler service, access to exclusive events, or complimentary spa treatments at higher tiers.

  3. Empowerment of Creativity & Feedback:Guests value opportunities to express creativity and receive feedback.

    Example: Offer a tailored dining experience: Allow guests to design their own multi-course meals with the chef, including wine pairings, and reward them with a custom recipe book featuring their creations.

  4. Ownership & Possession:Guests value what they feel they own.

    Example: Provide a personalized digital concierge platform: Guests can customize their stay in advance—choosing room fragrances, pillow types, and curated amenities. Upon departure, guests can retain access to their digital preferences for future visits.

  5. Social Influence & Relatedness: Guests thrive on social connection and recognition.

    Example: Host exclusive guest-only soirées or masterclasses: Invite guests to mix with other elite travelers or learn from experts, such as wine sommeliers or renowned chefs, creating memorable shared experiences.

  6. Scarcity & Impatience: Limited availability drives desire.

    Example: Offer limited-time access to rare experiences, such as private yacht trips, tickets to exclusive cultural performances, or one-night-only culinary events with celebrity chefs.

  7. Unpredictability & Curiosity: enjoy surprises and exploration.

    Example: Introduce a mystery upgrade program: Randomly surprise select guests with unexpected perks, such as complimentary suite upgrades, access to the spa’s most exclusive treatments, or a surprise bottle of vintage wine delivered to their room.

  8. Avoidance & Loss: Fear of missing out (FOMO) drives action.

    Example: Highlight expiring benefits or limited availability of ultra-luxury packages, such as a time-sensitive private island escape or exclusive access to a Michelin-starred restaurant experience.

Conclusion

The future of hospitality lies in crafting emotional connections that guests will remember long after their stay. Gamification offers the perfect pathway to transform routine visits into remarkable adventures, ensuring your brand stands out in a crowded industry.

Are you ready to redefine guest engagement? Let Perx help you create unforgettable journeys that foster loyalty and elevate your brand. Book a demo today to see the power of gamified experiences in action!

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Engage and Inspire Creating Emotional Connections in BFSI & Telco

Engage and Inspire: Creating Emotional Connections in BFSI and Telco Sectors

Engage and Inspire Creating Emotional Connections in BFSI & Telco

Engage and Inspire: Creating Emotional Connections in BFSI & Telco

Creating Exceptional & Memorable Experiences with Gamification

Gillian Setiawan

MarTech Blogger | Nov 19, 2024


Are your loyalty programs genuinely connecting with your customers or merely another transactional interaction?

In a world where customers are flooded with choices, standing out requires more than just offering points and discounts – it’s about forging emotional connections that resonate, creating lasting memories, and adding real value to the customer’s relationship with your brand.

The Evolution of Customer Rewards

Traditionally, customer loyalty programs have focused on transactional rewards like points, discounts, and cashback for purchases. However, as customer preferences have evolved, these strategies are proving less effective. Today’s customers crave experiences that resonate emotionally, allowing them to feel recognized, valued, and truly heard by the brand.

To illustrate this shift, here’s an infographic:

INFOGRAPHIC

Traditional Reward Programs Modern Reward Programs
Objectives To convince repeat purchases. To create memorable & lasting memories, thereby fostering long-term customer loyalty.
Characteristic Focuses
  • Simplicity: Easy for both consumers and the company to understand & use.
  • Direct Rewards: Transactional rewards for continued patronage.
  • Consistency: Setting reliable and clear expectations for customers.
  • Personalization: Freedom to select from a range of rewards, allowing customers to tailor their brand experience.
  • Interest: Includes interactive features (e.g., games, social sharing, progress tracking) for memorable experiences.
Comparisons
  • Lack of Customer-Data Use
  • More Direct Rewards Collection Systems
  • Only Offers Direct Rewards (Less Variety)
  • Heavily Relies on Customer Data
  • More Engaging Technological Integrations (e.g., Gamified Elements) for Fun Rewards Collection Journeys
  • Greater Variety of Rewards to Choose From
Examples of Rewards Gift Cards, Vouchers, Discounts, Points, Miles, etc. Personalized Offers, Upgrades, Priority Lanes, Suggestions, etc.

Best Practices to Create Emotional Connections via Rewards

As customer expectations evolve, brands must embrace innovative approaches that not only address the demand for modern rewards but also cultivate deeper emotional connections within their loyalty programs. With this in mind, here are some best practices for how brands can forge stronger emotional ties with their customers:

  1. Utilize Gamification

    Incorporating gamification into loyalty programs can significantly elevate customer engagement through rewards. By transforming mundane interactions into exciting experiences, gamified elements like challenges, badges, and leaderboards reward customers for their participation and achievements. This not only captivates them in the moment but also fosters a sense of loyalty that endures over time.

  2. Personalize Customer Rewards & Experiences

    Tailoring rewards and experiences to align with each customer’s unique preferences and behaviors ensures that they feel acknowledged and valued. By leveraging data analytics, you can deliver personalized rewards that resonate more deeply with individual customers. This approach strengthens the emotional bond with your brand, making customers less likely to switch to competitors.

  3. Encourage Social Interactions

    Creating opportunities for customers to engage with one another and share their experiences gradually fosters a sense of community and belonging. By establishing platforms for sharing achievements or rewarding referrals, you can enhance the emotional connection customers feel toward your brand, motivating them to remain loyal as they celebrate alongside their peers.

  4. Create “Surprise & Delight” Moments

    Occasionally surprising customers with unexpected rewards or gestures of appreciation is crucial for fostering lasting loyalty. These “surprise and delight” moments create memorable experiences that set your brand apart from competitors, deepening customers’ emotional connection and engagement.

  5. Engage in Real-Time

    Engaging with customers in real-time enables you to deliver timely nudges, rewards, and support precisely when they need it. By utilizing push notifications and personalized messages, you can provide the right message to the right audience at the right moment. These subtle prompts during critical moments enhance the customer experience and reinforce your commitment to meeting their needs.

The Perx Advantage

To effectively implement these best practices, brands can harness the power of innovative solutions like Perx, designed to enhance customer engagement and foster meaningful connections. Here’s a closer look at the Perx Advantage:

  • Data-Driven Personalization & Rewards Management:

    Streamlining reward management with Perx’s digital rewards marketplace allows marketers to easily access curated rewards with just a few clicks, while seamless automation tracks inventory in real-time. Combined with Perx’s robust data analytics tools, brands can craft tailored experiences and rewards that resonate with customers’ unique preferences and behaviors, evoking positive emotions and making them feel valued—all while simplifying the entire reward process.

  • Advanced Gamification:

    Integrating gamification into loyalty programs with Perx encourages customers to engage in fun activities, such as social sharing and product reviews. By designing milestones or stages, marketers can tailor each customer’s journey and offer game-based rewards that match the significance of each of their actions. These interactive experiences surprise and delight, guiding customers through a digital quest filled with personalized incentives that enrich their overall brand experience.

  • eMind™:

    Leveraging Perx eMind™ transforms customer engagement and loyalty programs through its revolutionary AI-powered tools. By combining artificial intelligence with behavioral science, businesses can gain deeper insights, generate creative campaign ideas, and optimize strategies for maximum impact. With eMind™, brands make data-driven decisions that resonate with their customers, staying ahead of the competition and driving meaningful engagement.

Ready to create emotional bonds that last? Book a demo today and discover how our engagement solutions can inspire long-term customer loyalty!

Conclusion

As the landscape of customer rewards continues to evolve, brands must adapt to meet the emotional needs of their customers. By embracing the strategies outlined above and leveraging Perx’s innovative platform, brands can forge meaningful emotional connections that foster long-term loyalty. Welcome the shift from transactional rewards to experiential engagement, and watch as your customer relationships flourish!

References

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

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