An ISO/IEC27001:2013 and ISO 27018:2019 certified cloud solution
RETAIN & GROW
Elevate loyalty through feedback-focused campaigns
By engaging customers, valuing their opinions, and instantly rewarding their feedback, our campaign drives loyalty, satisfaction, and growth. It’s a customer-centric approach that enhances insights, boosts retention, and sets businesses apart from the competition
Shalley Mohta, Customer Engagement Strategist
Journey Popularity Index: 
The Rationale
Proactively collecting customer insights demonstrates that their opinions are valued, and rewarding their participation instantly nurtures a deeper sense of loyalty, satisfaction, and long-term engagement with the brand
Ideally Suited For
Industry: Banking and Financial Services, Telecom, Retail
Customer base: > 50k customer base
Mobile app: Not Required
Existing Loyalty program: Not a must
Key Performance Indicators
User acquisition rate, customer acquisition cost
Perx Powered Customer Feedback Survey
Peter is incentivized to participate in a survey to provide feedback on his app experience
Action 1: Survey Completion
Peter is asked questions about his app experience and his level of satisfaction
Instant Reward For Customer Action
Upon survey completion, Peter receives a scratch card with a guaranteed prize
CUSTOMER DELIGHTED
Gamified Engagement
Peter engages with the scratch card
to reveal a raffle ticket for the
weekly prize draw
App-Engagement Nudge
Peter receives an SMS notification prompting him to check the app to see if he won a prize
CUSTOMER RETAINED
Reward Announcement
Peter is pleased to see that although he did not win the grand prize, he received a voucher as a consolation prize
Save for Future Use
Peter saves the voucher to his wallet for future use
Nudging Next Customer Action
Leveraging in-app presence, Peter is presented with a pop-up offer to encourage his next transaction
USER GROWTH
Explore more Use Cases
Explore more Use Cases
Global businesses have driven over 10 billion customer-brand interactions on Perx.
Ready to join them?
Feedback From
Our Customers
"I gotta say, I'm really surprised - I was able to create a loyalty program in just one minute!"
"The platform is incredibly user-friendly, making it easy for businesses to create and launch loyalty programs that really work"
"The solution offers unmatched flexibility, allowing businesses to customize their loyalty programs to align with their unique needs and brand identity"
"The platform helps drive more meaningful customer engagements, enhance stickiness, improve NPS & thus increasing revenue incrementally for our brand"
"Having delivered real world results in customer engagement, Perx is perfectly suited to accelerate & extend our creative & cutting edge innovation"
SUCCESS STORY
330K new customers
in 4 weeks
in 4 weeks
Pioneering digital native bank acquires, engages and grows at lightning speed.
500+
micro-experiences deployed
240M
customer-brand interactions
SUCCESS STORY
25X ROI in
100 days
100 days
Leading telecom serving 90M customers boosts customer actions through gamification.
510%
growth in app MAUs
$1.3M
in incremental
revenue in 100 days
revenue in 100 days
SUCCESS STORY
15M brand interactions created
Leading bank engages 4M+ customers with 15M interactions in one year.
25%
growth in app MAU
221K
additional customer
actions and interactions
actions and interactions
SUCCESS STORY
Over $18M in incremental revenue
Leading bank increases overseas spending by high-end credit card customers.
4x
return on investment
4.8M
brand touchpoints
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