Make rewards dynamic and interactive

This journey aims to enhance customer engagement and elevate brand awareness

Ravinder Singh, Head of Customer Enablement

Journey Popularity Index:

The Rationale

This journey aims to enhance customer engagement and elevate brand awareness, ultimately leading to higher transaction frequency and expanded cross-selling opportunities.

The Benefits

With this approach, you can increase the number of active users, promote repeated transactions, and ultimately boost engagement levels

Ideally Suited For

Industry: FMCG
Customer base: > 50k customer base
Mobile app: Yes
Existing Loyalty program: Not a must

Key Performance Indicators

Active users, number of repeated transactions, customer engagement

Engagement Mechanics
Customer Action
Gamified Experience
Instant Gratification
Voucher saved for Later

Engagement Campaigns

Based on her buying behaviors, Shirley is enrolled into multiple engagement campaigns on the SpotAway rewards program

CUSTOMER ENGAGED

Customer Action: Product Purchase

Shirley receives a stamp for every SpotAway product purchase. As a bonus, she earns a surprise reward on completing a stamp card within a month

Engagement Through Gamified Experience

As a surprise reward for completing the stamp card within a month, Shirley is rewarded with a spin for the Monthly-Spin-To-Clean campaign

Surprise and Delight

Shirley is delighted to receive a coupon for a free product sample

Voucher Saved for Future Use

Shirley saves the free product sample voucher in her wallet to redeem later when convenient

Explore more Use Cases

Global businesses have driven over 5 billion customer-brand interactions on Perx.

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Feedback From

Our Customers

"I gotta say, I'm really surprised - I was able to create a loyalty program in just one minute!"

"The platform is incredibly user-friendly, making it easy for businesses to create and launch loyalty programs that really work"

"The solution offers unmatched flexibility, allowing businesses to customize their loyalty programs to align with their unique needs and brand identity"

"The platform helps drive more meaningful customer engagements, enhance stickiness, improve NPS & thus increasing revenue incrementally for our brand"

"Having delivered real world results in customer engagement, Perx is perfectly suited to accelerate & extend our creative & cutting edge innovation"

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