Category: Quizzes

Design customer centric campaigns for enhanced Loyalty

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RETAIN & GROW

Develop Seamless Incentive-Led Experiences to Enhance Consumer Engagement & Education

By offering users a seamless, incentive-led app experience, the Perx platform creates a compelling way to boost customer engagement, improve product/ service awareness, and encourage repeat purchases.

Elia Wagner, CX Architect

Journey Popularity Index: 

The Rationale

By offering users a seamless, incentive-led app experience, the Perx platform creates a compelling way to boost customer engagement, improve product/ service awareness, and encourage repeat purchases.

The Benefits

Gamified experiences, such as quizzes, awakens user excitement and competitive spirit. This helps to drive engagement, satisfaction, and eventually word-of-mouth & acquisitions via referrals.

Ideally Suited For

Industry: Tourism, Hospitality, Food & Beverage, Online Booking
Mobile app: Yes
Drive Multi-Actions: Yes

Key Performance Indicators

Enhanced Customer Engagement, User Referrals, and Product/ Service Awareness

Perx-Powered Daily Travel Quiz

Alice receives a text alert about a new daily travel quiz on the Luminova Hotels app. She is incentivized to play to win dynamic rewards

1

Action 1: Play Quiz Day 1

Perx-powered gamification, in the form of daily pop-up quizzes, incentivizes Alice to engage with the app at least once a day

2

Instant Outcome for Customer Action

Completing the quiz triggers a pop-up in which Alice is encouraged to try again tomorrow

3

Action 2: Play Quiz Day 2

The next day, determined to win thrilling travel rewards, Alice logs into the app to play the quiz again

4

Instant Reward for Customer Action

Completing the quiz triggers a pop-up in which Alice receives a personalized reward

CUSTOMER RETAINED

5

Perx-Driven Nudge to Encourage Next Customer Action

After claiming her reward, Alice receives a text encouraging her to refer her friends

6

Action 3: Refer a Friend

Alice refers her travel buddy Lisa

7

Referral Reward

Alice receives $20 voucher for her next booking after Lisa accepts her invitation and books her first Luminova Hotels stay

NEW USER GROWTH

8

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Design customer centric campaigns for enhanced Loyalty

RETAIN & GROW

Educate users to build trust and boost loyalty

Elevate customer engagement, gather valuable insights, and educate your audience through Perx’s dynamic quiz campaigns. Personalize experiences, drive brand loyalty, and unleash the true potential of your business with our powerful platform

Shalley Mohta, Customer Engagement Strategist

Journey Popularity Index: 

The Rationale

By collecting user preference data through quizzes, brands gain valuable insights into customer preferences, tastes, and behaviors. This data can inform strategic decision-making processes, such as product development, marketing campaigns, and personalized customer experiences

The Benefits

Quizzes offer a direct channel for customers to provide feedback. Brands can gather insights, opinions, and suggestions from users, allowing them to address concerns, improve their offerings, and align their strategies with customer needs

Ideally Suited For

Industry: Retail & E-commerce, Financial Services, Telecom, Food & Beverage
Mobile app: Yes

Key Performance Indicators

Influencing purchase intent, Collecting customer preferences, Increasing product awareness

Perx Powered In-App Quiz

Lia is incentivized to answer a few quiz questions about Windside Retail, and win prizes

1

Action 1: Play Quiz

Participating in the quiz educates Lia about Windside Retail's brand and identity

2

Instant Reward For Customer Action

Completing the quiz triggers a dynamic engagement - a spin-the-wheel game - in which Lia wins a prize

CUSTOMER RETAINED

3

Action 2: Invite a Friend

Lia is impressed by the app user experience, personalized rewards, and dynamic engagement
and refers her friend Jolene

4

Referral Reward

Lia receives $5 credit in her Windside wallet after Jolene accepts Lia's invitation and signs-up for an account

NEW-USER GROWTH

5

Reward for transaction by Referee

On making her first purchase, Jolene receives a $10 voucher and Lia receives another $5 cashback referral reward

6

Explore more Use Cases

Explore more Use Cases

Global businesses have driven over 5 billion customer-brand interactions on Perx.

Ready to join them?

Feedback From

Our Customers

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