RETAIN & GROW

Develop Seamless Incentive-Led Experiences to Enhance Consumer Engagement & Education

By offering users a seamless, incentive-led app experience, the Perx platform creates a compelling way to boost customer engagement, improve product/ service awareness, and encourage repeat purchases.

Elia Wagner, CX Architect

Journey Popularity Index:

The Rationale

The Benefits

Gamified experiences, such as quizzes, awakens user excitement and competitive spirit. This helps to drive engagement, satisfaction, and eventually word-of-mouth & acquisitions via referrals.

Ideally Suited For

Industry: Tourism, Hospitality, Food & Beverage, Online Booking
Mobile app: Yes
Drive Multi-Actions: Yes

Key Performance Indicators

Enhanced Customer Engagement, User Referrals, and Product/ Service Awareness

Incentive-Led Nudge
Customer Action 1
Instant Outcome
Customer Action 2
Instant Reward
Nudge
Customer Action 3
Referral Reward

Perx-Powered Daily Travel Quiz

Alice receives a text alert about a new daily travel quiz on the Luminova Hotels app. She is incentivized to play to win dynamic rewards

Action 1: Play Quiz Day 1

Perx-powered gamification, in the form of daily pop-up quizzes, incentivizes Alice to engage with the app at least once a day

Instant Outcome for Customer Action

Completing the quiz triggers a pop-up in which Alice is encouraged to try again tomorrow

Action 2: Play Quiz Day 2

The next day, determined to win thrilling travel rewards, Alice logs into the app to play the quiz again

Instant Reward for Customer Action

Completing the quiz triggers a pop-up in which Alice receives a personalized reward

CUSTOMER RETAINED

Perx-Driven Nudge to Encourage Next Customer Action

After claiming her reward, Alice receives a text encouraging her to refer her friends

Action 3: Refer a Friend

Alice refers her travel buddy Lisa

Referral Reward

Alice receives $20 voucher for her next booking after Lisa accepts her invitation and books her first Luminova Hotels stay

NEW USER GROWTH

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Global businesses have driven over 5 billion customer-brand interactions on Perx.

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Feedback From

Our Customers

"I gotta say, I'm really surprised - I was able to create a loyalty program in just one minute!"

"The platform is incredibly user-friendly, making it easy for businesses to create and launch loyalty programs that really work"

"The solution offers unmatched flexibility, allowing businesses to customize their loyalty programs to align with their unique needs and brand identity"

"The platform helps drive more meaningful customer engagements, enhance stickiness, improve NPS & thus increasing revenue incrementally for our brand"

"Having delivered real world results in customer engagement, Perx is perfectly suited to accelerate & extend our creative & cutting edge innovation"

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