Customer Success Manager

Job Category: Customer Success
Job Location: APAC/EMEA
Job Type: Full Time

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, and solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Customer Success Manager will be responsible for driving all aspects of customer success metrics across our Enterprise accounts.  You will ensure the product delivery and customer experience team consistently meets and exceeds our customers’ product adoption, engagement, and experience metrics to drive high customer satisfaction, retention and sales targets (renewals, upsells and cross sells) via a consultative manner. You need to be comfortable operating within a fast paced, high growth start-up environment and can make high-quality decisions at pace.

What’s the role?

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of the Perx platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to proactively act as Perx advocates (e.g. testimonials, case studies) to share our vision of the future of customer engagement.
  • Be the thought leader in helping our customers drive their customer engagement strategies by providing consultative services and expert advise in building their customer acquisition, monetization and retention models.
  • The CSM will own renewals, retention and collaborate with sales team on revenue expansion activities such as upsells or conversion of pilots to fully paid multi-year subscription deals.
  • Marshall resources across the Perx organization as needed to support customers’ needs.
  • Bridge gaps between customer-needs / evolution of customer needs with Product teams.
  • Share and co-innovate on Product Roadmap.

Who are we looking for?

  • BA/BS degree in sales and marketing or equivalent field with a minimum of 4-6 years of relevant industry experience in leading success of customers
  • B2B Enterprise experience across multiple verticals is a key advantage
  • In-depth knowledge & proven expertise in the area of customer success
  • Demonstrated stakeholder management
  • Experience working in a SaaS start-up will be added advantage
  • Strong listening, presentation and storytelling skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Highly accountable, responsible, creative thinker and problem solver
  • Great in managing complex and critical issues, internally and externally
  • Understand uncertainty, chaos and fast pace culture
  • A self-starter, self-motivated, self-directed, and self-sufficient 
  • Excellent communication, interpersonal, negotiation, client and time management skills
  • Excellent attention to detail.
  • Desire to excel, passionate and enthusiastic

What’s on offer?

  • Competitive salary and benefits package.
  • Flexible work culture where we embrace a fully remote or hybrid work environment. 
  • Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
  • Opportunity to work with global and regional tier-one enterprises in the banking, retail, insurance, and telecom sectors.
  • Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture. 
  • Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

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